Sayesha has long standing experience and expertise in managing entire customer service portfolio and offers quality solutions for voice,web chat and email response.
Voice Customer Service
- Inbound Web Chat
- Inbound Sales
- Customer Service
- Tech Support
- Lead Generation
Web Services
- Billing Inquiries
- Chat Support
- Email Support
- Product Information
Back office
- Accounting
- Process & Planning
- Human Resources
- Regulatory Compliance
- Quality Assurance
- Data Management
- Reporting
1) Working for VOIP provider Customer Support and Technical Support
2) Working for US Telecom Customer Services and Technical Support
3) Make sure customer query/request/complaint is addressed appropriately
4) Zero % Abandon Rate
5) Review the customer's case and respond them with the information whatever they have requested for
6) Scheduling callbacks for the customer to follow up on their concern and resolve it
7) Creating new lead and changing status to Approved/Rejected/Pending
8) Preparing daily productivity reports and log to be sent to the client
9) Taking care of complaints filed by the customer through BBB,AG,FCC,CPCU etc